Refund policy
Grabbit operates a replacement-only policy. We do not offer refunds.
If your order arrives damaged in transit, defective, or incorrect, we will replace it free of charge — free reverse pickup and free re-delivery.
To claim a replacement
- Raise your claim within 48 hours of delivery via our Contact page, quoting your order number.
- Provide a continuous, uncut unboxing video that begins with the package still sealed. This is mandatory — it is how we verify transit damage with our courier partner. Claims without it cannot be processed.
- Provide clear photos of the item and the outer packaging, including the shipping label.
- Return the item unused, with all accessories and original packaging intact.
Not covered
- Change of mind, or ordering the wrong item by mistake
- Damage from misuse, mishandling or normal wear
- Used or incomplete items, or items missing original packaging
- Minor colour or finish variation from on-screen images
- Claims raised more than 48 hours after delivery
How a replacement works
Once your claim is verified, we arrange a free reverse pickup and dispatch your replacement at no cost to you. Verification usually takes 24–48 hours, and the replacement ships within 1–2 business days of collection. If the same item is unavailable, we will offer a comparable product of equal or greater value, subject to your agreement.
Cancellations
Orders may be cancelled free of charge at any time before dispatch — just contact us with your order number. Once dispatched, orders cannot be cancelled.
Cash on Delivery
Please accept your COD order at delivery. Repeatedly refusing COD deliveries may result in Cash on Delivery becoming unavailable for your number on future orders.
Your statutory rights
Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 in respect of goods that are defective, deficient, or not as described.
Questions?
Reach us any time through our Contact page and we'll help.